Skip to main content

Managing Conversations

Learn how to effectively manage conversations in Eduncy's Chatting Hub.

Overview​

Conversations are the heart of your communication with students, agents, and team members. This section will guide you through managing conversations effectively.

Key Features​

  • Starting new conversations
  • Managing multiple chats
  • Conversation organization
  • Chat history tracking
  • Quick responses
  • File sharing
  • Contact management

Conversation Management Process​

  1. Conversation Initiation

    • Starting new chats
    • Responding to incoming messages
    • Setting up automated greetings

  2. Active Communication

    • Real-time messaging
    • File and media sharing
    • Using quick responses
    • Emoji and reaction support

  3. Organization

    • Labeling conversations
    • Setting priorities
    • Assigning to team members
    • Adding notes and tags

  4. Follow-up

    • Setting reminders
    • Scheduling follow-up messages
    • Creating tasks from conversations

Best Practices​

  • Respond promptly to new messages
  • Use appropriate tone and language
  • Keep conversation history organized
  • Use labels for easy reference
  • Document important decisions
  • Follow up on pending conversations

Tips for Success​

  • Use quick responses for common questions
  • Keep track of conversation context
  • Set clear response expectations
  • Maintain professional communication
  • Regular backup of important conversations